Cancellation & Refund Policy

1. Cancellation Policy

We understand that plans can change. However, due to the nature of our operations:

• Before Shipment: You may cancel your order at any time before it has been handed over to our delivery partner. A full refund will be processed in such cases.
• After Shipment: Once an order is dispatched and a tracking ID is generated, no cancellations are allowed.

2. Return & Refund Policy

As per industry standards for food and perishable products, we maintain a strict return policy to ensure hygiene and consumer safety.

• No Returns Allowed: Because our products are food items, we do not accept returns once the product has been delivered to the customer.
• Non-Delivery Refund: If a product cannot be delivered to your location due to logistical constraints or if the package is lost in transit by our courier partner, a full refund will be issued to your original payment method.
• Damaged/Wrong Product: If you receive a product that is damaged or different from what you ordered, please contact us at info@feloc.in within 24 hours of delivery with unboxing photos/videos. Tetrabites LLP will review the case and, if verified, issue a replacement or refund at our discretion.

3. Refund Timeline

Once a refund is approved (either for cancellation or non-delivery), the amount will be credited to your original payment source (Bank Account, UPI, or Card) within 5 to 7 business days, depending on your bank's processing time.

Company Name: Tetrabites LLP

Support Email: info@feloc.in

Address: TKS HOUSE, Palathera, Edachakkai, 671310, Kasaragod, Kerala