We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Tetrabites LLP (collectively "FELOC", "we", "our", "us") collects, uses, shares, or otherwise processes your personal information through our website www.feloc.in (hereinafter referred to as the "Platform").

By visiting this Platform, providing your information, or availing our products/services, you expressly agree to be bound by the terms and conditions of this Privacy Policy and the applicable service/product terms and conditions. If you do not agree, please do not use or access our Platform.

1. Collection of Your Information

When you use our Platform, we collect and store your information which is provided by you from time to time. Our primary goal in doing so is to provide you with a safe, efficient, smooth, and customized experience.

• Personal Information: We may collect your name, email address, delivery address, phone number, and other details provided during registration or checkout.
• Transaction Information: If you choose to buy on the Platform, we collect information about your buying behavior, preferences, and other information that you choose to provide.
• Device Information: We may automatically track certain information about you based upon your behavior on our Platform. This information may include the URL that you just came from, which URL you next go to, your browser information, and your IP address.

2. Use of Demographic / Profile Data / Your Information

We use your personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to:

• Resolve disputes and troubleshoot problems;
• Promote a safe service and prevent fraud;
• Inform you about online and offline offers, products, services, and updates;
• Customize and improve your experience on our Platform.

3. Cookies

We use "cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your hard drive that assist us in providing our services. Most cookies are "session cookies," meaning they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits.

4. Sharing of Personal Information

We may share personal information with our corporate entities and affiliates (Tetrabites LLP) to help detect and prevent identity theft, fraud, and other potentially illegal acts. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.

5. Security Precautions

We maintain reasonable physical, electronic, and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines to protect it against unauthorised access.

6. Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account. If you want to remove your contact information from our lists, please unsubscribe via the link in our emails or contact us at the address provided below.

7. Children Information

Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18.

8. Data Retention

We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law.

9. Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices.

10. Grievance Officer

In accordance with the Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Attn: Grievance Officer
Tetrabites LLP
Website: www.feloc.in
Email: hello@feloc.in
Address: TKS HOUSE, Palathera, Edachakkai, 671310, Kasaragod, Kerala